Cloud Infrastructure Manager
1 day ago
We are seeking a highly skilled Cloud Infrastructure Manager to join our team at ES RECRUITMENT PTE. LTD. in Singapore. As a key member of our infrastructure team, you will be responsible for managing the daily operations and delivering services within Service Level Agreements (SLAs).
Key Responsibilities:
- Operate, maintain, and manage cloud infrastructure to ensure high availability and performance.
- Support IT Service Management (ITSM) activities, including Event, Incident, Problem, Change, Configuration, and other related processes.
- Troubleshoot and resolve incidents escalated by internal teams and external customers.
- Evaluate software patches, bug-fix updates, and security patches to ensure they do not compromise system stability.
- Implement changes and update CMDB accordingly.
- Develop and review Standard Operating Procedures (SOPs) to maintain infrastructure.
- Maintain up-to-date documentation, configuration information, and status of all infrastructure.
Requirements:
- Diploma or Bachelor's degree in Computer Science or related field.
- Minimum 3-5 years of experience in managing and operating cloud infrastructure.
- Certified in Cisco Certified Network Associate (CCNA).
- Excellent communication skills to service and resolve customer incidents and issues.
- Critical thinking and problem-solving abilities.
- Proven track record in work performance.
- Familiarity with ITIL methodologies.
- Sound product knowledge and troubleshooting skills in various areas, including Cisco Router/Switches, F5 load balancer, CheckPoint, VMware NSX, TippingPoint or IPS, Forward Proxy, Allot Packet Shaper, and more.
Salary and Benefits:
Estimated salary: SGD $90,000 - $120,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Note: Salary range may vary based on location and industry standards.
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