
Operations Team Member
3 days ago
Job Overview:
We are seeking a skilled and motivated team member to join our organization in the role of Operations Team Member. In this position, you will be responsible for leading the food and beverage team to meet targets, providing exceptional customer service, and ensuring compliance with standard operating procedures.
Key Responsibilities:
- Leadership: Provide leadership to the food and beverage team to achieve business objectives.
- Customer Service: Respond to customer complaints, ensure positive customer service, and maintain high standards of quality control, hygiene, and health and safety.
- Table Management: Meet and greet customers, organize table reservations, and advise on menu and beverage choice.
- Sales Promotion: Upsell desserts and promote sales opportunities to drive revenue growth.
- Compliance: Ensure compliance with standard operating procedures and perform other duties as assigned.
Requirements:
- Product Knowledge: Good product knowledge of food items.
- Cost/Inventory Management: Knowledge of cost/inventory management is an added advantage.
- Basic PC-literacy: Basic PC-literacy and strict sense of hygiene and safety standards are required.
- Organizational Skills: Excellent organizational skills and ability to thrive in a challenging environment are necessary.
- Public Relations: Strong public relations and interpersonal communication skills are essential.
- Leadership Skills: Candidate must be a strong leader, team player, and demonstrate commercial capability to deliver profit and build customer loyalty.
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