Myanmar Market Expert

1 week ago

Singapore beBeeMarket Full time $120,000 - $150,000

Job Opportunity

This role is part of a data-driven analysis environment that works to protect our communities. The Market Specialist will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Myanmar and Asia Pacific Region, as well as solve enforcement issues across a wide range of Meta markets.

This specialist will be responsible for enforcing on paid and organic (non-paid/user) content during a crisis response within the Asia Pacific region while specifically representing the Myanmar Market.

Key Responsibilities
  • Enforce on critical content, particularly in response to Trusted Partner escalations, within SEO Regions with a higher focus on Myanmar.
  • Draw upon linguistic and expertise in Myanmar market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region.
  • Support new policy and product initiatives/launches in Myanmar Market and the broader Asia Pacific Region.
  • Contribute to the development of scalable operational solutions aimed at improving user community support within the Myanmar market, while working collaboratively with other regions.
  • Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials.
  • Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required.
  • Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses during risk events.
  • Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools.
  • Liaise closely with our vendor teams to ensure all operational KPIs meet and exceed targets.
  • Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader region.
  • Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining comprehensive enforcement solutions.

Requirements

  • Bachelors degree and/or masters or equivalent experience.
  • 1+ years of professional experience within an operations environment.
  • Fluency in Burmese is required, as this role will involve working on issues in the local language as well as dealing with stakeholders in the market.
  • Experience communicating with a variety of audiences and stakeholders from Myanmar.
  • Demonstrated strategic thinker with analytical and problem-solving skills.
  • Keen interest in supporting the Facebook and Instagram community.
  • Demonstrated communication and team collaboration experience.
  • Self-starting, intellectually curious and innovated individual with experience operating in a fast-paced, ever changing environment.

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