TCM Outlet Operations Manager

6 days ago


Singapore DI YI TCM PTE. LTD. Full time
Job Description

We are seeking a highly skilled TCM Outlet Operations Manager to join our team at DI YI TCM PTE. LTD.

About the Role:

The successful candidate will be responsible for managing the day-to-day operations of the outlet, ensuring efficient and effective delivery of services to customers.

Key Responsibilities:

  • Manage employee schedules and work assignments to ensure proper coverage
  • Communicate and enforce company policies and procedures
  • Ensure all staff are properly trained and certified as required
  • Oversee daily operations to achieve high standards
  • Provide excellent customer service
  • Lead and supervise frontline staff
  • Evaluate sales and work performance of frontline staff
  • Ensure frontline staff are well-trained in service delivery and sales techniques
  • Guiding and training new staff members

Requirements:

  • Good interpersonal and communication skills
  • Good leadership and people management skills
  • Able to manage multiple priorities in a fast-paced environment
  • Proficient in Microsoft Office software
  • Managers specializing in Sales - Retail / General, Spa and Wellness would be an asset

What We Offer:

  • An attractive salary scheme
  • Meal and transport allowance provided
  • Yearly performance bonus
  • Medical benefit scheme
  • Workers' insurance
  • Long service award
  • Different types of leave benefits
  • Career progression and development opportunities
  • A comfortable and conducive working environment

Salary: S$45,000 - S$60,000 per annum

Working Hours: 10.45am - 9pm (Monday to Friday), 9.45am - 6pm (Saturday and Sunday)

Language Requirements: Ability to communicate with English and Chinese speaking customers


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