TCM Outlet Operations Manager
6 days ago
We are seeking a highly skilled TCM Outlet Operations Manager to join our team at DI YI TCM PTE. LTD.
About the Role:
The successful candidate will be responsible for managing the day-to-day operations of the outlet, ensuring efficient and effective delivery of services to customers.
Key Responsibilities:
- Manage employee schedules and work assignments to ensure proper coverage
- Communicate and enforce company policies and procedures
- Ensure all staff are properly trained and certified as required
- Oversee daily operations to achieve high standards
- Provide excellent customer service
- Lead and supervise frontline staff
- Evaluate sales and work performance of frontline staff
- Ensure frontline staff are well-trained in service delivery and sales techniques
- Guiding and training new staff members
Requirements:
- Good interpersonal and communication skills
- Good leadership and people management skills
- Able to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Office software
- Managers specializing in Sales - Retail / General, Spa and Wellness would be an asset
What We Offer:
- An attractive salary scheme
- Meal and transport allowance provided
- Yearly performance bonus
- Medical benefit scheme
- Workers' insurance
- Long service award
- Different types of leave benefits
- Career progression and development opportunities
- A comfortable and conducive working environment
Salary: S$45,000 - S$60,000 per annum
Working Hours: 10.45am - 9pm (Monday to Friday), 9.45am - 6pm (Saturday and Sunday)
Language Requirements: Ability to communicate with English and Chinese speaking customers
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