Cargo Reservations and Customer Service Specialist
1 week ago
We are seeking a highly motivated Cargo Reservations and Customer Service Specialist to join our team at Aviation Solutions GSA PTE. LTD.
Key Responsibilities:
- Cargo Operations: Handle cargo bookings, changes, and maximize bookings on flights to ensure seamless air cargo operations.
- Overbooking and Backlog Management: Manage overbooking or backlog situations effectively to minimize disruptions.
- Cargo Monitoring: Monitor the cargo lying list to ensure efficient space allocation and utilization.
- Space Reallocation: Reallocate space as needed to optimize cargo capacity.
- Liaison and Coordination: Liaise with agents and HQ on operational issues to resolve queries and concerns promptly.
- Flight Planning and Reporting: Perform flight planning and prepare cargo-related reports to support business decision-making.
- Relationship Building: Develop strong working relationships with airline principals, freight forwarders, and key stakeholders to achieve company objectives.
- Additional Duties: Perform other duties as assigned by the Manager to support team goals.
Requirements:
- Education: Minimum GCE 'O' Level or equivalent qualification.
- Industry Experience: Advantageous to have experience in the cargo/airfreight industry.
- Personal Qualities: Self-motivated, resourceful, and able to work independently with a proactive attitude.
- Technical Skills: Proficient in MS Office, particularly Microsoft Excel.
- Work Schedule: 5.5 work week for this position.
- Nationality: Singaporeans and PRs only.
About You:
- Microsoft Office: Proficient in MS Office applications.
- Interpersonal Skills: Excellent communication and interpersonal skills.
- Flight Planning: Experienced in flight planning and coordination.
- Communication Skills: Strong verbal and written communication skills.
- Customer Satisfaction: Focused on delivering exceptional customer service.
- Team Player: Able to work collaboratively as part of a team.
Compensation:
The estimated salary for this role is SGD $40,000 - SGD $60,000 per annum, depending on qualifications and experience.
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