IT Operations Manager

2 months ago


Singapur, Singapore HSBC Full time
IT Operations Manager

HSBC is seeking a high-calibre professional to join our IT Operations team as an IT Operations Manager. This role will be responsible for providing desktop infrastructural support and implementing technology projects within End User Services coverage.

Key Responsibilities
  • Provide timely and accurate desktop/network/video conferencing incident and service request responses
  • Manage and prioritize incidents/requests to maintain a high level of support service standard
  • Manage assigned projects within scope, schedule, and budget
  • Act as a gatekeeper against technology risk and threats, and advise on technology requests from stakeholders
  • Deliver and operate business services that utilize appropriate infrastructure technology solutions
Requirements
  • Possess good analytical and desktop troubleshooting skills, good interpersonal and communication skills, and customer service orientation
  • Have a high degree of ownership and responsibility in managing day-to-day processes and change, and possess leadership quality
  • Ability to perform project management tasks either as an individual or in a team
  • Ensure the completion and full sign-off of Service Acceptance Non-Functional Requirement controls for new or changes to Technology services
  • Ensure Service Quality Targets are met for offered client services
  • Support peers across IT to deliver functional and department goals in line with IT strategy, priorities, and budgets
What We Offer

HSBC offers opportunities, support, and rewards that will take you further. We are committed to providing a work environment that is inclusive, diverse, and supportive of our employees' growth and development.



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