Administrative Coordinator for Patient Services
7 days ago
Based in a dynamic and customer-focused environment, we seek an Administrative Coordinator for Patient Services to deliver exceptional experiences while ensuring seamless front desk operations.
About the Role:
- We are looking for a highly organized and empathetic individual who can effectively manage patient interactions and clinic activities.
- The successful candidate will be responsible for scheduling appointments, managing patient records, and overseeing daily cash flow.
- This role requires strong communication skills and the ability to work independently in a fast-paced setting.
Key Responsibilities:
- Patient Engagement: Provide warm welcomes, handle check-ins, and address initial inquiries to create a positive first impression.
- Appointment Coordination: Schedule, confirm, and manage patient appointments to maintain efficient patient flow.
- Administrative Duties: Maintain accurate patient records, oversee daily cash flow, handle phone inquiries, and assist with general questions.
- Patient Assistance: Escort patients to treatment rooms, aid with registration forms, and address patient concerns to ensure a comfortable experience.
- Sales and Service Information: Provide patients with information about services without focusing on high-level sales targets.
- Objective: Facilitate a smooth clinic experience by overseeing essential operational tasks and enhancing patient satisfaction.
Additional Responsibilities:
- Patient Education: Offer clear explanations of treatment benefits, package options, and how they align with patient needs.
- New Patient Conversion: Focus on converting first-time patients into loyal clients by offering personalized recommendations.
- Follow-Up and Retention: Conduct follow-up calls and check-ins to encourage return visits, keep patients informed of their progress, and discuss future treatment opportunities.
Working Hours: Monday to Saturday (Shift work)
Tell Employers What Skills You Have
Required Skills and Qualifications:
- Front Office
Sales
Customer Service Oriented
Microsoft Office
Microsoft Excel
Treatment
Arranging
Exceptional Customer Service
Patient Education
Communication Skills
Administrative Support
Customer Service
Cash Flow
Able To Work Independently
Benefits: Competitive Salary (£25,000 - £30,000 per annum) and Benefits Package
Estimated Salary Range: £25,000 - £30,000 per annum
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