Administrative Coordinator for Patient Services

7 days ago


Singapore NORMAN RECRUITMENT AGENCY PRIVATE LTD. Full time
Norman Recruitment Agency Private Ltd. Opportunity

Based in a dynamic and customer-focused environment, we seek an Administrative Coordinator for Patient Services to deliver exceptional experiences while ensuring seamless front desk operations.


About the Role:

  • We are looking for a highly organized and empathetic individual who can effectively manage patient interactions and clinic activities.
  • The successful candidate will be responsible for scheduling appointments, managing patient records, and overseeing daily cash flow.
  • This role requires strong communication skills and the ability to work independently in a fast-paced setting.

Key Responsibilities:

  • Patient Engagement: Provide warm welcomes, handle check-ins, and address initial inquiries to create a positive first impression.
  • Appointment Coordination: Schedule, confirm, and manage patient appointments to maintain efficient patient flow.
  • Administrative Duties: Maintain accurate patient records, oversee daily cash flow, handle phone inquiries, and assist with general questions.
  • Patient Assistance: Escort patients to treatment rooms, aid with registration forms, and address patient concerns to ensure a comfortable experience.
  • Sales and Service Information: Provide patients with information about services without focusing on high-level sales targets.
  • Objective: Facilitate a smooth clinic experience by overseeing essential operational tasks and enhancing patient satisfaction.

Additional Responsibilities:

  • Patient Education: Offer clear explanations of treatment benefits, package options, and how they align with patient needs.
  • New Patient Conversion: Focus on converting first-time patients into loyal clients by offering personalized recommendations.
  • Follow-Up and Retention: Conduct follow-up calls and check-ins to encourage return visits, keep patients informed of their progress, and discuss future treatment opportunities.

Working Hours: Monday to Saturday (Shift work)


Tell Employers What Skills You Have

Required Skills and Qualifications:
  • Front Office
    Sales
    Customer Service Oriented
    Microsoft Office
    Microsoft Excel
    Treatment
    Arranging
    Exceptional Customer Service
    Patient Education
    Communication Skills
    Administrative Support
    Customer Service
    Cash Flow
    Able To Work Independently

Benefits: Competitive Salary (£25,000 - £30,000 per annum) and Benefits Package


Estimated Salary Range: £25,000 - £30,000 per annum



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