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Senior Front Desk Supervisor

1 month ago

Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time

Job Title: Senior Front Desk Supervisor

About the Role:

We are seeking an experienced and skilled Senior Front Desk Supervisor to join our team at Millennium & Copthorne International Limited.

Key Responsibilities:

  • Front Office Operations: Implement efficient operating procedures and service standards for front office operations, ensuring seamless guest experiences.
  • Performance Management: Monitor and review front office operations to ensure adherence to organisational standards and procedures, driving exceptional results.
  • Team Leadership: Foster a high-performing team by reviewing manpower allocation, managing inventory levels, and reconciling discrepancies.
  • Customer Service: Lead by example, delivering outstanding customer service and managing team members to achieve guest satisfaction.
  • Compliance: Operationalise compliance management on data protection regulations and organisational security procedures for guest registration and credit/cash transactions.
  • Risk Management: Manage loss and risk prevention policies and procedures to minimise loss and risk in business operations.
  • Reporting: Review operations reports and statistics to monitor and report departmental performance.
  • Budget Management: Manage cost control to keep departmental operating expenses within budget.

Requirements:

  • Experience: Minimum 3 years relevant experience in a similar role.
  • Interpersonal Skills: Possesses exceptional interpersonal and communication skills, able to interact with culturally diverse guests.
  • Organisational Skills: Strong organisational skills, able to deliver consistent quality guest service in a fast-paced environment.
  • Flexibility: Works on shifts, including weekends and public holidays.

About Us:

MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED offers a dynamic work environment and opportunities for growth and development. Our company is committed to providing excellent guest experiences and fostering a positive and inclusive workplace culture.

Compensation Package:

We offer a competitive salary package of $60,000 - $80,000 per annum, depending on experience, plus additional benefits, such as health insurance and paid leave.