Service Engineer

21 hours ago


Singapore GLASTON SINGAPORE PTE. LTD. Full time
Job Title: Assistant Service Engineer

Glaston Singapore Pte. Ltd. is seeking a highly skilled and motivated Assistant Service Engineer to join our team.

Job Summary:

The Assistant Service Engineer will be responsible for performing site acceptance tests, commissioning, and start-up assistance for Insulating Glass machines. The successful candidate will also interface with customers on after-sales service, understand and help customers define their needs, and attend all maintenance-related problems on site.

Key Responsibilities:

  • Perform site acceptance tests, commissioning, and start-up assistance for Insulating Glass machines.
  • Interface with customers on after-sales service, understand and help customers define their needs.
  • Attend all maintenance-related problems on site, troubleshoot, and provide technical support to customers.
  • Work closely with customers in fulfilling repair schedules.
  • Conduct trainings to enable users/customers in optimizing product performance.
  • Provide necessary inputs from the field to engineering and factory for designing new products/refining existing products.
  • Ensure full compliance with all validation issues concerning product application, controls, and documentation.
  • Update customer complaints system and prepare monthly failure analysis reports.
  • Actively interact with customers to develop service business to achieve customer satisfaction.
  • Project pursuit with engineering manager and sales teams towards achieving project goals.
  • Collate and maintain project pursuit reports for management's review and action plan.

Requirements:

  • Diploma/ITE in Electrical/Mechanical/Mechatronic Engineering or equivalent.
  • Able to read technical drawing.
  • Must possess working experience in technical servicing role.
  • Hands-on in servicing customers and able to work independently on job site.
  • At least 2-3 years' service experience in similar industry.
  • Excellent communication and presentation skills.
  • Independent with good planning and time management skills.
  • Customer-oriented, pleasant disposition, and good attitude.
  • Must be ready to support customer requirements with on-call system.
  • Flexible and adaptable in site environment.
  • Ready and willing to travel for service trips in SEA region.
  • Energetic and highly motivated with the determination to learn.
  • Candidate with Class 3 driving license has an added advantage.
  • Able to communicate English and Mandarin (to support Chinese-speaking customers from China/Taiwan).

What We Offer:

  • MNC environment.
  • Regional exposure and learning opportunities.
  • Training will be provided.
  • Travelling opportunities with good allowance.
  • Attractive staff/medical benefits.
  • Close-knitted 'family-like' working culture.


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