Ecommerce Operations Manager

7 days ago


Singapore JR LIFE SCIENCES PTE. LTD. Full time

We are seeking an experienced Ecommerce Operations Manager to oversee and manage the operations of our online platform at JR LIFE SCIENCES PTE. LTD.

Job Description

The ideal candidate will be responsible for driving sales growth, ensuring stock availability, managing pricing and listings, enhancing content, improving listing ranking, and optimizing onsite visibility.

This role involves order management, fulfilment, and after-sales service, as well as the development and execution of effective ecommerce strategies and marketing campaigns.

Key Responsibilities
  • Drive online sales performance and optimize product offerings through data analysis.
  • Maintain accurate stock levels to meet demand.
  • Implement competitive pricing strategies and manage product listings to enhance visibility.
  • Improve content for product listings to boost ranking and visibility using SEO best practices.
  • Enhance user experience and increase traffic through data-driven optimization of site navigation and product placement.
  • Ensure timely order fulfilment and optimize shipping processes in coordination with logistics partners.
  • Manage customer inquiries, returns, and refunds to enhance customer satisfaction and retention.
  • Develop and propose strategies for sales growth and market expansion, supported by market research.
  • Plan and execute online marketing campaigns, aligning them with overall business goals.
  • Prepare performance reports and provide insights for continuous improvement based on data analysis.
Requirements

The ideal candidate should have:

  • 2-3 years of proven experience in ecommerce management and customer service.
  • Proficient with ecommerce performance metrics and systems.
  • Ability to work independently as well as collaboratively in a fast-paced environment.
Compensation Package

The estimated salary range is $27,000 - $36,000 per annum, depending on skills and working experience.

Benefits

Our company offers:

  • Up to 18 days of annual leave.
  • More than $500 medical and wellness benefits.
  • Staff purchase with a minimum discount of 50%.
  • $200 birthday voucher.
  • Lunch provided.

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