Global Client Services Associate
3 weeks ago
We are seeking an experienced Client Services Associate to join our team at Interactive Brokers.
About the Role:- This is a unique opportunity to work with clients from around the globe, including professional retail clients, advisors and broker-dealers.
- You will be responsible for handling client enquiries via different channels, including email, ticket, live chat and phone call.
Responsibilities:
- Familiarize yourself with various proprietary platforms, including trading systems and administrative portals.
- Educate clients on our self-service and highly automated business model.
- Assist clients in understanding the entire trading cycle, including funding process, position transfers, corporate actions, margin calculation and statements reconciliation.
- Troubleshoot with clients and take ownership when issues arise, following up, escalating and liaising with internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups.
- Strong product knowledge – Equities, Options, Futures, FX.
- Self-starter with analytical and critical thinking mindset.
- Excellent command of written and spoken English.
- A competitive salary range of $80,000 - $110,000 per year, based on experience.
- Annual performance-based bonus and stock grant.
- CPF Contributions.
- Excellent medical insurance.
- Daily lunch ordered in house with fully stocked kitchen.
- Modern offices with multi-monitor setups.
- Corporate discount on selected fitness centers.
- Great work life balance.
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