Global Client Services Associate

3 weeks ago


Singapore Interactive Brokers Full time
Job Description:

We are seeking an experienced Client Services Associate to join our team at Interactive Brokers.

About the Role:
  • This is a unique opportunity to work with clients from around the globe, including professional retail clients, advisors and broker-dealers.
  • You will be responsible for handling client enquiries via different channels, including email, ticket, live chat and phone call.

Responsibilities:

  1. Familiarize yourself with various proprietary platforms, including trading systems and administrative portals.
  2. Educate clients on our self-service and highly automated business model.
  3. Assist clients in understanding the entire trading cycle, including funding process, position transfers, corporate actions, margin calculation and statements reconciliation.
  4. Troubleshoot with clients and take ownership when issues arise, following up, escalating and liaising with internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups.
Requirements:
  • Strong product knowledge – Equities, Options, Futures, FX.
  • Self-starter with analytical and critical thinking mindset.
  • Excellent command of written and spoken English.
What We Offer:
  • A competitive salary range of $80,000 - $110,000 per year, based on experience.
  • Annual performance-based bonus and stock grant.
  • CPF Contributions.
  • Excellent medical insurance.
  • Daily lunch ordered in house with fully stocked kitchen.
  • Modern offices with multi-monitor setups.
  • Corporate discount on selected fitness centers.
  • Great work life balance.


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