Training Quality Assurance Specialist
6 days ago
We are seeking a highly skilled Training Quality Assurance Specialist to join our team at HAI LECK ENGINEERING (PRIVATE) LIMITED in Kallang, Central Region.
Salary: SGD 80,000 - SGD 120,000 per annum.
Key Responsibilities:- Conduct Training Sessions: Lead training sessions for new staff on product knowledge and ensure quality standards are met.
- Quality Audits: Perform quality audits on customer transactions, including monitoring of phone calls, emails, web chats, data entry, and other transactions handled by the call centre representatives.
- Internal Quality Standards: Align, review, and improvise internal quality standards and procedures.
- Training for Team Leaders: Conduct training for Team Leaders on transaction monitoring.
- Calibration and Supervision: Calibrate transaction monitoring with assessors and supervise transaction monitoring.
- Process Design and Implementation: Design and implement quality processes jointly with relevant business units.
- Recommendations: Recommend appropriate training, tools, and methods to ensure superior service delivery by the call centre.
- Performance Checks: Perform checks on the efficiency and effectiveness of quality processes.
- Data Analysis: Analyse data relating to quality audits, customer feedback, and work with relevant business units to improve service quality.
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