Front Desk Ambassador
6 days ago
About Conrad Centennial Singapore
We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far.
What We're Looking For
As a Guest Experience Executive at Conrad Centennial Singapore, you will be responsible for the satisfaction of Guests throughout their stay by ensuring that enquiries receive responses and advice and information is delivered when requested.
A Guest Experience Executive contributes to the first impressions of our Guests and must perform tasks to the highest standards:
- Assist in creating memorable experiences for guests.
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
- Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest expectations.
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Manage queue at the desk and assist with arrivals and departures at the front desk when required.
- Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.
- Ensure F&B setups during various offerings are maintained and coordinated to agreed standards with Chef.
- Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
- Maintain required level of inventory on F&B items and Guest amenities.
- Demonstrate knowledge of external locations, attractions and landmarks in the vicinity.
- Project a professional image and manner with an emphasis on hospitality and Guest service.
- Solicit and provide feedback to the Guest Experience Manager on guest comments.
- Ensure Lounge and Reception areas are kept in clean and presentable conditions at all times.
- Comply with Hotel security, fire regulations and health and safety legislation.
- Familiarize with Hotel and Guest Experience policies.
- Undertake tasks as instructed by the Guest Experience Manager.
- Serve role and Team in an environmentally-conscious manner.
- Coach new Guest Experience Executives on role and responsibilities.
Requirements
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- At least 4 years of previous experience in the luxury hotel, leisure or retail sector.
- Calm, efficient, resourceful and organized.
- Excellent personal presentation and communication skills.
- A passion for delivering exceptional levels of Guest service.
- Ability to listen and respond to demanding Guest needs.
- Multi-lingual.
- Accountable and resilient.
- Ability to work under pressure.
- Flexibility to respond to a range of different work situations.
Salary Range
$60,000 - $80,000 per annum.
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