Technical Integration Specialist

6 days ago


Singapore beBeeTechnicalAccountManager Full time $90,000 - $120,000
Job Title: Technical Account Manager

As a Technical Account Manager, you will play a pivotal role in helping partners maximize their infrastructure capabilities.

Mission:
  • Act as the primary technical relationship owner for key partners after launch.
  • Deeply understand each partner's integration and technical landscape to proactively support their ongoing needs.
  • Support partners successfully adopt latest updates to our technical integration through a change management process.

You will collaborate with partners' technical teams, internal product, account managers, engineering, and commercial stakeholders to drive long-term success.

Key Responsibilities:
  • Own the post-integration technical relationship: Technical Service Level Agreement adherence, monitoring performance, troubleshooting issues, and ensuring best practices are followed.
  • Advocate for partners internally by surfacing feedback and influencing product roadmaps.
  • Collaborate with Product Managers, Engineers, and Account Managers to drive improvements and resolve complex issues.
  • Work with partners to drive adoption to the latest technical specifications.
  • Contribute to documentation, tooling, and scalable processes that improve the experience for all partners.
Qualifications:
  • Strong stakeholder management capabilities with ability to influence external technical decisions.
  • Can clearly explain technical topics to both engineers and non-technical stakeholders.
  • Have a strong sense of ownership and are proactive about solving problems.
  • Thrives in fast-moving environments and is excited by the scale and mission of the organization.
  • Makes decisions and builds conviction leveraging data insights.
  • Values transparency, humility, and a customer-first approach.


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