Senior Credit Control Specialist
4 weeks ago
Credit Control and Reinsurance Expert
The Client Services team at Aon Reinsurance Solutions is responsible for providing assistance to clients and reinsurers while striving to surpass service level agreements. They proactively interact with Aon's reinsurance team and shared services, as well as act as a liaison between internal and external stakeholders.
Aon's Mission
Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world.
Our Team
We are united through trust as one inclusive, diverse team. We are passionate about helping our colleagues and clients succeed.
Key Responsibilities
- Ensure timely settlements from Clients/Reinsurers in accordance with contract terms and procedures.
- Reconcile outstanding balances with Clients/Reinsurers, identify problem areas, and discuss issues/suggested solutions to resolve matters within the team.
- Research unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team.
- Perform cash allocation and ensure settlement is made to relevant parties as per procedures.
- Resolve reconciliation discrepancies with internal and external business partners in a timely manner.
- Monitor, collect, and settle claim and cash call collections promptly as per procedures. Updates to be provided to clients when required.
- Identify client's or reinsurer's behavior that might impact collections. Escalate collection difficulties to Team Lead.
- Respond to all queries promptly.
- Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate's assistance if needed with collection and written escalation/update to brokers and manager on ongoing issues.
- Implement proper risk management on payments and receipts.
Ad-hoc Matters
- Engage actively with Service Advocates for the efficient collection of balances.
- Manage stakeholders through presentation of facts and data as well as relationship building.
- Stay up-to-date on system matters affecting day-to-day operations, service level, and outputs.
- Perform all other duties as required by management.
Requirements
- Bachelor's in Business/Finance or equivalent.
- 1-2 years of experience in Credit Control and/or Technical Accounting.
- Good written and verbal communication skills in English.
- Team player, ability to multi-task, work independently, and communicate in a dynamic team environment.
- Meticulous and able to multi-task under tight deadlines - exceptional attention to detail.
- Proficiency in MS Office including Word, Excel, and PowerPoint.
- Strong negotiation skills and ability to present to senior stakeholders in a professional environment.
Support for Our Colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working.
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