Customer Service Team Leader

7 days ago


Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time
About the Role

We are seeking a highly skilled and experienced Service Captain to join our team at NEXTBEAT SINGAPORE PTE. LTD.

The successful candidate will be responsible for providing exceptional customer service, ensuring smooth restaurant operations, and leading a team of staff members.

Key Responsibilities
  • Taking Orders & Serving Guests: Efficiently take orders, serve food and beverages, and attend to customers' requests in a timely and professional manner.
  • Maintaining Cleanliness: Ensure all work areas are clean and tidy, adhering to high standards of hygiene and sanitation.
  • Sales Performance: Meet or exceed sales targets by upselling and cross-selling products to customers.
  • Team Management: Lead and motivate a team of staff members to achieve excellent customer satisfaction and operational efficiency.
  • Inventory Management: Monitor and manage inventory levels to minimize waste and optimize stock replenishment.
Requirements & Qualifications
  • Experience: At least 1 year of experience in Food & Beverage (F&B) is required.
  • Skills: Excellent communication skills, leadership skills, quality control, restaurants management, food quality, and customer service experience.
  • Educational Background: A diploma or degree in Hospitality, Business Administration, or related field is preferred.
Benefits
  1. Performance Bonus: Receive a bi-yearly performance bonus based on individual and company performance.
  2. Relocation Allowance: Receive a daily relocation allowance of $10 when working outside the assigned outlet cluster.
  3. Commission: Earn daily commissions based on outlet sales, with a share of up to 4% of daily sales.


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