Business Analyst, Quality Sales Review Specialist

4 weeks ago


Singapur, Singapore AIA Full time

AIA is driving a movement to create a healthier, more sustainable future for everyone.

Are you passionate about this vision?

About the Role

To meet regulatory requirements by conducting quarterly reviews and investigations into market misconduct committed by representatives.

WE ARE LOOKING FOR

  • Fulfill BSC framework requirements via reviews, customer surveys, mystery shopping cases, and quarterly grades for representatives and supervisors
  • Conduct investigations by interviewing relevant parties, obtaining and assessing documentary evidence, and providing investigation outcomes
  • Prepare investigation reports, documenting the investigator's assessment and recommendations
  • Mete out disciplinary actions in accordance with the Company's Market Conduct Standards
  • Analyse trends to identify high-risk representations and agencies
  • Conduct portfolio reviews of high-risk representatives using data analysis
  • Provide consultation on BSC-related matters
  • Perform other responsibilities and duties assigned by supervisor to meet operational requirements

What You Will Have

  • Minimum Diploma
  • At least 1 year of insurance sales advisory experience
  • Market conduct and/or Balanced Scorecard experience preferred
  • CMFAS 5, 9, and HI certification is a plus

Believe in better with AIA. If you work at AIA, you play a vital part in this movement. We give you every opportunity to learn, grow, and shape your career - your way



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