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Workplace Operations Manager
2 weeks ago
A role that oversees the entire occupant and guest experience within a portfolio of Singapore and Kuala Lumpur.
The primary objective is to deliver an exceptional workplace experience by prioritizing human-centric activities.
Main Responsibilities- Manage teams, site operations, service contracts, sourcing, procurement, and financial decisions—all aimed at achieving operational excellence while ensuring safe working practices.
- Develop existing and attract new talent and capabilities into the Workplace Team.
- Leverage technology to enhance workplace efficiency and personalize employee experience.
- Create an environment that supports teamwork, co-operation, performance excellence and personal success.
- Lead the team to deliver operational excellence.
- Develop the skills and capabilities of the team through trainings and performance assessments.
- Manage the resourcing of the team and develop a succession plan for key team members.
- Oversee the fulfilment of all operational requirements according to the scope of work.
- Create streamlined operational procedures and performance metrics to enhance efficiency and accuracy.
- Support regional initiatives such as user experience programs and system roll-outs.
- Lead client-specific initiatives such as technology roll-outs and benchmarking.
