Business Support Team Lead

2 weeks ago

Singapore beBeeEngineer Full time

We are seeking a seasoned leader to spearhead our Business Support Engineering team in Singapore. As a manager, you will be responsible for guiding a talented team of engineers who provide critical support services to clients and partners.

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  • Develop and implement strategic plans to enhance the overall client experience, leveraging cross-functional partnerships and collaboration with engineering, product operations, and partnership teams.
  • Lead a dynamic team of support engineers, providing coaching, guidance, and resources to ensure their success in delivering exceptional support services.
  • Hire, train, and develop a high-performing team of engineers with diverse subject matter expertise, fostering a culture of continuous learning and growth.
  • Drive process improvements, optimizing product, support systems, workflows, and tools to enable seamless operations at scale and effortless customer experiences.
  • Cultivate strong relationships with account teams, partnerships, and engineering teams to resolve complex issues and advocate for operational rigor with key stakeholders.
  • Mentor and develop team members' skills, ensuring they can adapt to emerging technologies and products.
  • Serve as the voice of the client, communicating their needs to product teams to improve user experiences with our products.

Requirements

  • 7+ years of professional work experience, including 5+ years of leadership experience managing technical engineering teams.
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Demonstrated understanding of IT infrastructures, network protocols, data exchange formats, and REST API development.
  • Experience assessing, analyzing, and resolving operational issues using data-driven insights.
  • Proven track record of managing multiple concurrent projects and driving initiatives in cross-functional environments.
  • Ability to communicate effectively with technical and non-technical audiences.

About Us

We build technologies that help people connect, find communities, and grow businesses. Our goal is to create immersive experiences that take us beyond screens, distance, and physics constraints.

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