Head, Business Development and Process Outsourcing Strategist
4 days ago
CFB Bots is a cutting-edge technology service provider specializing in Hyperautomation. We partner with large enterprises to help them thrive in the Future of Work.
Our mission is to co-create the Digital Workforce of the Future, making work enjoyable for everyone involved.
For more information, please visit our website.
About the RoleWe are seeking an experienced and self-motivated individual to join us as Head, Business Development and Process Outsourcing Strategist. This role involves setting up and managing a new business unit that leverages digital technologies like Automation, Artificial Intelligence, and Analytics to provide exceptional services to our customers.
Your key responsibilities will include:
- Formulating and executing strategies for the business unit;
- Identifying and researching business opportunities and trends to create business roadmaps;
- Developing and presenting proposals for business development;
- Engaging in sales and marketing activities to build pipeline and establish clientele base;
- Maintaining profitability of the business unit's operations;
- Developing execution plans to ensure efficient delivery of business services while ensuring quality;
- Establishing and maintaining professional relationships with clients, including C-level executives;
- Understanding customer businesses and developing service offerings that address their needs;
- Identifying and developing partnerships that drive business growth;
- Performing resource planning and allocation to meet business objectives;
- Growing and mentoring the team.
To be successful in this role, you will need:
- A degree from a reputable university;
- At least 5-6 years of experience in BPO, including at least 3 years in a management role;
- A good understanding of finance and accounting processes, as well as regulatory and accounting complexities associated with outsourcing;
- Excellent presentation and communication skills;
- A customer-centric mindset and ability to foster client relationships;
- The ability to work independently and excel in a dynamic environment.
We offer a competitive salary range of SGD 120,000 - 180,000 per annum, depending on experience and qualifications.
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