Product Specialist
15 hours ago
We are seeking a skilled Product Specialist to join our team in Telemarketing. In this role, you will be responsible for marketing personal line products to OCBC customers through outbound efforts and providing exceptional service for inbound sales inquiries.
As a Product Specialist, you will take charge of achieving sales goals and finding new ways to grow your customer base with cross-selling and up-selling strategies.
Key Responsibilities- Achieve sales target KPIs, call quality and operational standards;
- Identify opportunities for cross-selling and up-selling;
- Handle and follow up with customer enquiries with confidence;
- Convert leads provided by the bank to sales through telemarketing activities;
- Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;
- Liaise with internal departments on policy fulfillment;
- Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
We are looking for a candidate who possesses the following skills and qualifications:
- Confident communicator with excellent verbal and written skills
- Comfortable with outbound calls and stakeholder interactions
- Strong persuasion and negotiation skills
- Patience and resilience to handle rejection and objections
- Independent, organized, and positive worker with excellent interpersonal skills
- Good team player with ability to multitask and meets high service standards;
- Proficient in Microsoft office and able to multitask to efficiently reply to enquiries;
- Meticulous in documentation and fulfillment work
- High level of integrity, takes accountability of work and good attitude over teamwork;
- Takes initiative to improve current state of things and adaptable to embrace new changes.
Established in 1908, Great Eastern is a leading insurance company that places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.
We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.
We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.
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