IT Onsite Support Specialist
1 month ago
D-ploy is a leading provider of innovative IT and Engineering Solutions with a strong presence in the EMEA region and the USA. We pride ourselves on delivering exceptional services and solutions to our clients, optimizing their IT productivity and contributing to their success.
We are seeking a skilled and solution-oriented individual to join our team as an Onsite IT Support Specialist. As a key member of our team, you will provide technical assistance and troubleshooting support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support and troubleshooting assistance for computer hardware and software, mobile devices, and other technical tools and products.
- First and second-level technical support – calls/tickets/user interaction.
- Provide prompt responses to IT-related questions from end-users.
- Reliable documentation of all end-user interactions in our customer ticket system.
- Create, maintain, and utilize knowledge articles.
- Provide IT onboarding trainings to new starters.
- Contribute to continuous improvement initiatives.
Requirements:
- Fluent English language skills, with other languages being a plus.
- 2+ years of experience in a similar role.
- Strong problem-solving/analytical abilities.
- Excellent communication skills and customer orientation.
- Attention to detail and ability to multi-task, handling multiple stakeholders.
- Ability to prioritize and willingness to work self-sufficiently and well-organized.
- Team player and supportive personality.
- Experience in regulated IT environments is a plus.
Benefits:
- Broad range of activities, tasks, and projects.
- Flexible working conditions.
- Fishing for Friends program – our referral program.
- Further development and professional advancement.
- Friendly and international working environment.
- Company-sponsored events.
We are committed to creating a dynamic and inclusive work environment where our employees can grow and thrive. If you are a motivated and talented individual who is passionate about delivering exceptional IT support, we encourage you to apply for this exciting opportunity.
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