Cafe Operations Director

3 days ago

Singapore beBeeLeadership Full time $60,000 - $75,000
Cafe Leadership Role

We are seeking a Cafe Manager who is dedicated to providing exceptional customer service and leading a high-performing team. The ideal candidate will have a passion for coffee, experience in managing a cafe or F&B outlet, and excellent leadership and communication skills.

Responsibilities
  • Operational Excellence:
    • Lead and manage daily operations to ensure smooth and efficient service at all times.
    • Stay updated on current coffee industry trends and brewing techniques.
    • Calibrate coffee machines daily to ensure consistency and product quality.
    • Ensure the cafe complies with hygiene, food safety, and company standards.
  • Customer Service:
    • Ensure a high level of customer satisfaction by addressing complaints, resolving issues, and creating a welcoming atmosphere.
  • Stock & Quality Control:
    • Monitor stock levels, place inventory orders, and coordinate with suppliers for timely and accurate replenishments.
    • Maintain high standards for beverage preparation, presentation, and food quality.
  • Financial Management:
    • Achieve sales targets while controlling costs to ensure overall profitability.
  • Team Management:
    • Promote a positive and inclusive work environment to develop and motivate team members to uphold service excellence.
    • Oversee staff scheduling, manage workflow, and ensure adherence to SOPs.
Requirements
  • Knowledge & Experience:
    • Minimum 2 years of experience managing a cafe or F&B outlet.
    • Good understanding of coffee, including origins, processing methods, roasting profiles, brewing methods, and flavor profiles.
    • Ability to effectively educate the team you are leading in the above.
    • Working knowledge of equipment calibration and cafe operations.
    • Ability to do latte art.
    • Proficiency in MS Office (Word, Excel).
  • Soft Skills & Availability:
    • Enjoys building team culture and taking initiative, with good leadership, communication, and people management skills.
    • Willingness to learn and adapt to new trends and techniques.
    • Able to work under pressure in a fast-paced environment.
    • Able to work on weekends and public holidays.
Benefits
  • 5 day work week.
  • Medical claim system.
  • 14 days of annual leave (upon completion of probation period, prorated).
  • Individual welfare fund (upon completion of probation period, prorated).
  • Career progression as the brand expands.

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