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Healthcare Operations Coordinator

1 month ago

Singapore NORTHEAST HEALTH INTERNATIONAL PTE. LTD. Full time
NORTHEAST HEALTH INTERNATIONAL PTE. LTD.Job Title: Patient Service Executive

Estimated Salary: SGD $40,000 - SGD $60,000 per annum

About the Role

We are seeking a detail-oriented and organized Patient Service Executive to join our team at Northeast Health International Pte. Ltd. As a key member of our operations team, you will play a vital role in supporting the delivery of high-quality patient care services.

Key Responsibilities
  • Serve as the primary point of contact for United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.
  • Promote GP engagement, address their inquiries, and provide support in the Healthier SG (HSG) drive.
  • Collaborate closely with GPs for PCN and HSG enrolment of chronic and well patients.
  • Liaise with service providers or GPs to arrange provision of ancillary services by PCN/HSG.
  • Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services, etc.
  • Support GPs in adhering to audit requirements of the PCN program.
  • Establish feedback management from MOH/AIC to GP partners and vice versa.
  • Assist the admin team in administering surveys and collating data for analysis and reporting.
  • Share Clinic Performance Management with GP partners.
  • Support Nurse Counsellors in providing basic counselling to patients on their care plan compliance and lifestyle modification as required.
  • Perform adhoc duties assigned by the Head of PCN.
Requirements
  • A degree holder or equivalent qualification in a relevant field.
  • Relevant work experience in healthcare is an added advantage.
  • The ability to work independently with minimal supervision and as part of a team.
  • Meticulous documentation skills and proficiency in MS Office, particularly MS Excel.
What We Offer

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive salary package.