Customer Service Representative
7 days ago
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at KSTAR ENTERTAINMENT PTE. LTD.
About the RoleThis is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and working in a fast-paced environment.
You will be responsible for providing top-notch service to our customers, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide positive customer experiences with fair, friendly, and courteous service.
- Promote our room packages to customers.
- Familiarize yourself with our Point of Sales (POS) system.
- Assist in phone and online booking and WhatsApp reservations.
- Handle walk-in customer inquiries and complaints.
- Allocate and arrange karaoke rooms.
- Register all check-in customers.
- Ensure accuracy of cash amounts at the beginning and end of every work shift.
- Maintain a safe and clean environment.
- Ability to work unsupervised and produce quality work.
- Communicate effectively with team members and management.
- Ensure a neat and tidy appearance.
We are looking for someone who has:
- A minimum of 2 years of experience in Restaurant Service/Retail or equivalent.
- Excellent communication skills in both English and Mandarin.
- Proactive attitude and good communication skills.
- Service-oriented mindset.
- Team player with ability to work shifts.
- Ability to work on weekends and Public Holidays.
- Willingness to learn new software systems required for work.
- Knowledgeable in Point of Sales (POS) is an advantage.
We offer a competitive salary of SGD $3,500 - $4,200 per month, depending on experience.
We also offer opportunities for career growth and development, as well as a fun and dynamic work environment.
As a valued member of our team, you can expect:
- A comprehensive training program to ensure your success in the role.
- Ongoing support and guidance from our experienced management team.
- A collaborative and inclusive work environment.
- A competitive salary package with benefits.
The estimated salary range for this role is SGD $3,500 - $4,200 per month, based on industry standards and location.
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