Project Lead Managed Services

1 week ago


Singapore ERP21 PTE LTD Full time

**Job Title: ERP21 PTE LTD IT Service Delivery Director**

We are seeking an experienced IT Service Delivery Director to join our team. The successful candidate will be responsible for leading and managing the delivery of IT services for our outsourcing clients.

The role involves:

  • Leading and managing operations/projects for managed services outsourcing clients
  • Ensuring effective incident management and process improvements
  • Coordinating change management activities and forecasting resource demand
  • Leading people management and technical infrastructure implementation

**Responsibilities:**

  • Manage all aspects of day-to-day service delivery support
  • Work closely with operational areas to ensure effective incident management
  • Coordinate process improvements to increase customer satisfaction
  • Forecast resource demand to ensure efficient service delivery
  • Lead change management activities and people management

**Requirements:**

  • Bachelor's Degree in Information Technology or related field
  • At least 5-6 years of IT outsourcing experience in technical infrastructure implementation, project management, and people management

This is an excellent opportunity to take on a leadership role and make a significant impact on our business.


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