Logistics and Customer Service Specialist
22 hours ago
Wecruit Pte Ltd is a leading company in the logistics industry, committed to providing top-notch services to our clients.
Job Description: Air Freight Customer Service ExecutiveWe are seeking an experienced Air Freight Customer Service Executive to join our team. The ideal candidate will have excellent communication skills, be detail-oriented, and possess strong customer service experience.
Responsibilities:- Cargo Bookings: Assist customers with daily cargo bookings for various airline products, ensuring timely and accurate processing.
- Booking Capacity Management: Coordinate with airlines to secure and confirm booking capacities for customers, maintaining effective relationships.
- Airline Product Expertise: Understand and communicate the requirements of different airline products, providing expert advice to customers.
- Cargo Booking Management: Manage cargo bookings by entering flight reservations into the system/template, ensuring data accuracy.
- Shipment Coordination: Liaise with customers, warehouses, carriers, and customs to address shipment requirements, providing seamless logistics solutions.
- Shipment Tracking: Track and monitor shipment progress, updating customers on the status as needed.
- Customer Relationship Building: Build and maintain strong customer relationships, promptly addressing inquiries and concerns.
- Data Accuracy: Collaborate with the billing team to ensure accurate data is provided for invoicing.
- Additional Duties: Undertake additional duties as assigned by management.
- Shipping Documentation: Proficient in shipping documentation, including preparation and submission.
- Sales and Marketing: Strong sales and marketing skills, with the ability to promote airline products effectively.
- Microsoft Office Suite: Proficient in Microsoft Office, including Excel, Word, and other tools.
- Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with the ability to work effectively with customers and internal stakeholders.
- Administration and Data Entry: Strong administration and data entry skills, with attention to detail and accuracy.
- Air Freight Industry Knowledge: Comprehensive knowledge of the air freight industry, including market trends and best practices.
We offer a competitive salary range of SGD 40,000 - 60,000 per annum, depending on experience, plus additional benefits including medical insurance, paid leave, and professional development opportunities.
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