
Order Fulfillment Specialist
4 days ago
The ideal candidate will be responsible for the end-to-end execution of customer orders, coordinating with internal and external stakeholders to ensure timely and accurate order fulfillment in line with contractual requirements.
Key responsibilities include:
- Coordinate order fulfillment from sales handover to delivery by working closely with internal departments, factories, suppliers, and contractors.
- Create and maintain order documentation in shared drives and SAP, including sales order files, engine purchase orders, batch and serial numbers.
- Execute orders in compliance with contractual agreements, including scope, timeline, and cost obligations.
- Liaise with finance for down payments, stage payments, and performance/bank guarantees based on agreed payment terms.
- Support goods movement processes, including goods receipt in SAP and warehouse coordination for incoming engines and accessories.
- Follow up on timely purchase order issuance and goods receipt for third-party items, including SAP PR/PO coordination.
- Ensure secured payments prior to delivery, working with sales where needed.
- Issue and manage shipping instructions and liaise with customers and factories on shipment schedules.
- Coordinate with freight forwarders for booking, shipping documentation, and shipment tracking.
- Verify incoming invoices from factories and forwarders, ensuring completeness of deliveries.
- Manage discrepancies and claims related to short shipments or missing parts.
To be successful in this role, you should have:
- A degree in business administration, supply chain management, or a related field.
- Minimum 1 year of experience in order execution, preferably within an engineered solutions or industrial equipment environment.
- Exposure to diesel engines/generators or backup power systems, especially in data center applications, is a plus.
- Solid working knowledge of SAP, especially in purchase orders and goods receipt transactions.
- Excellent coordination, follow-up, and organizational skills.
- Strong interpersonal and communication skills; ability to work with cross-functional teams.
- Proactive and resilient in managing high-stress situations and competing deadlines.
- Culturally sensitive and effective in resolving conflicts across diverse stakeholders in Asia.
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.
Pioneer optimum performance
Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment.
We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment.
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