Deputy Director of Customer Service Excellence

2 weeks ago

Singapore beBeecustomer Full time $90,000 - $120,000
Job Opportunity: Deputy Director, Customer Insights

This strategic leadership role focuses on enhancing customer satisfaction and touchpoints across our organization.

Key Responsibilities:
  • Customer Insights & Analytics
    • Develop and implement strategies to collect and analyze customer insights from various channels.
    • Translate customer data into actionable recommendations to address pain points across touchpoints.
    • Lead segmentation and other insight-related projects to drive business growth.
    • Present insights to internal stakeholders to support data-driven decision-making.

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