Beauty Advisors Team Member
2 weeks ago
We are seeking a passionate and talented beauty advisor to join our popular online health and beauty brand in Singapore. Our flagship store is looking for someone who can deliver exceptional customer service and contribute to our success.
Key Responsibilities:
- Customer Service:
- Deliver a warm and welcoming shopping experience to our customers.
- Address customer inquiries and feedback in a prompt and effective manner.
- Manage returns and exchanges in line with our company policies.
- Develop innovative ideas to enhance customer retention and build a loyal client base.
Operations:
- Support the day-to-day operations of the retail store, including tasks like cashiering and housekeeping.
- Ensure the store's presentation aligns with our brand's image and standards.
- Assist in executing sales strategies and participate in marketing events and promotions.
- Monitor and replenish inventory to maintain stock levels.
- Aid in visual merchandising to enhance the store's appeal and optimize customer experience.
- Collaborate with the Store Manager and Assistant Store Manager to achieve KPIs and resolve store-related issues.
- Operate the POS system accurately, processing various payment methods efficiently.
- Provide feedback on in-store activities to supervisors for continual improvement.
Additional Duties:
- Participate in periodic stocktakes and perform other ad hoc tasks as needed.
Requirements:
- Possess a passion for the beauty retail industry and customer interaction.
- Hold retail experience (beauty retail experience is a plus).
- Exhibit a positive, team-oriented mindset with a strong desire to contribute.
- Be self-motivated, proactive, and open-minded with a high level of integrity.
- Show strong communication and interpersonal skills, with a customer-first approach.
- Demonstrate the ability to adapt in a fast-paced environment, with problem-solving and planning capabilities.
- Be willing to work shifts, weekends, and public holidays (44-hour workweek).
Benefits:
- Medical & Dental benefits
- Meal Allowance
- Performance Bonus
- Staff discounts
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