Customer Service Representative, Outpatient Support

2 days ago


Singapore SENGKANG GENERAL HOSPITAL PTE. LTD. Full time
About the Role
Are you a customer-focused individual with excellent communication skills? Do you enjoy working in a dynamic environment and providing quality service to patients?

We are seeking a Customer Service Representative to join our team at Sengkang General Hospital. In this role, you will provide personalized one-stop information service to patients through phone, email, web chat, and other online platforms.

Key Responsibilities:
- Handle general enquiries and manage outpatient appointments efficiently
- Provide accurate and timely information to patients and stakeholders
- Collaborate with colleagues to ensure seamless service delivery

Requirements:
- GCE 'N' Level or GCE 'O' Level with at least 1 year of relevant experience, or NITEC in Service Skills preferably
- Experience in call centre, customer service, or healthcare industry will be advantageous
- Excellent interpersonal and communication skills
- Strong problem-solving and adaptability skills
- Proficient in Microsoft Office applications
- Able to commit to rotating shifts, including weekends and public holidays

About Us
Sengkang General Hospital is a leading healthcare provider in Singapore, committed to delivering high-quality patient care and services. As a valued member of our team, you will have opportunities to grow and develop your career in a dynamic and supportive work environment.

What We Offer
- Competitive salary range: SGD 28,000 - SGD 38,000 per annum
- Opportunities for career growth and professional development
- A comprehensive benefits package, including medical and dental insurance, and employee assistance programme
- Recognition and reward schemes for outstanding performance

Join Our Team
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient service, we encourage you to apply for this exciting opportunity.

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