Lead Client Due Diligence

The Client Due Diligence & Onboarding Lead is a key role within the Global Business & Operations Services division. The successful candidate will be responsible for leading the CDD New Client Onboarding and Client Management team in APAC, supporting the business growth strategy while effectively managing regulatory, operational and reputational risk.

• Manage a team of 7 professionals responsible for new client and product onboarding, including KYC due diligence, end-to-end client onboarding execution, and ongoing client relationship management.
• Partner with senior leaders to execute strategic initiatives and deliver key operational outcomes.
• Lead, coach, and develop the onboarding team to build capabilities that support business growth and individual development goals.
• Manage end-to-end onboarding processes to ensure a smooth, efficient, and compliant client experience.
• Act as the primary contact for internal stakeholders and clients, handling inquiries, resolving issues, and ensuring service excellence.
• Prioritize onboarding requests based on risk and urgency, and ensure proactive communication of status, challenges, and timelines.
• Serve as a working manager, providing daily team direction and handling ad-hoc operational matters.
• Support internal and external audits, regulatory exams, and compliance testing engagements.
• Drive continuous improvement by identifying inefficiencies and implementing effective process enhancements.
• Maintain strong, collaborative relationships with internal stakeholders, including front office, compliance, legal, and operations.
• Influence and engage partners in enhancing onboarding practices, particularly in streamlining AML/KYC processes.
• Escalate risks and issues promptly, ensuring timely resolution and alignment with internal controls.
• Represent the team in cross-functional committees, working groups, and strategic initiatives.
• Lead remediation efforts arising from audits, regulatory changes, or business expansion.
• Support the development of onboarding strategies that improve SLA performance and maintain competitiveness.
• Partner with Sales and Trading to support the growth of buy-side relationships, prioritize high-value clients, and accelerate trading readiness.
• Ensure accurate & timely client data and workflow management within internal systems for management reporting, compliance and auditability.
• Participate in product and client strategy discussions, offering insights to strengthen global onboarding capabilities.
• Promote a culture of accountability, inclusiveness, and alignment with the company's Shared Commitments.

Required Skills and Qualifications:

• Extensive knowledge and understanding of the overall client onboarding process with corporate and institutional clients
• Expertise in using software tools, Windows applications, data analysis and reporting techniques
• Experience with Agent AI and RPA technologies (e.g., UiPath, Tableau, PowerBI) is an asset
• Strong product knowledge on capital markets and investment banking
• Experience working in Sales & Trading or a client-facing role
• Understanding of auditing principles, monitoring & testing techniques, and disciplines for assessing internal controls
• Extensive understanding of risk management and regulatory environments
• Strong knowledge of Money Laundering (ML), Terrorist Financing (TF) and sanctions risk, typologies and legislation in Canada and U.S. is an asset
• Minimum of 5+ years with progressively more responsibility in relevant field
• Experience on onboarding process for products under Singapore, Hong Kong, Japan, and Australia regulation is an asset
• University degree +
• Industry certifications and relevant professional designations (e.g. CAMS) is an asset
• Exceptional communication skills
• Excellent relationship management, negotiation and decision-making skills
• Strong organizational skills to prioritize various tasks and projects
• Management of stakeholder and partner relationships
• Strong leadership experience in a fast-paced environment
• Strong analytical and problem-solving skills
• People management experience is an asset
• Ability to effectively and professionally evaluate and assess the work of others.

Benefits:

TD offers a dynamic and challenging work environment that fosters collaboration, innovation, and professional growth. We are committed to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about building and maintaining relationships, developing talent, and contributing towards strategic initiatives, we encourage you to apply for this exciting opportunity.