Operations Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled Operations Support Specialist to join our team at FairPrice Group. The successful candidate will be responsible for managing various CRM platforms, including Zendesk, Medallia, and RateIT, to collect customer feedback and support quality management and service processes.
Key Responsibilities
- Manage CRM platforms to collect customer feedback and analyze data to drive customer satisfaction
- Support quality management and service processes to ensure high-quality customer experience
- Identify pain points in the piece pick concept end-to-end process and recommend process streamlining
- Facilitate communication with key stakeholders to ensure effective collaboration
Requirements
- Ability to work in a fast-paced environment and collaborate with various stakeholders
- Strong analytical and problem-solving skills to identify and recommend process improvements
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