IT Infrastructure Specialist
3 days ago
At RAPSYS TECHNOLOGIES PTE. LTD., we are seeking an experienced IT Infrastructure Specialist to join our team. The ideal candidate will have a strong background in managing workplace technology and infrastructure solutions, with a focus on Microsoft 365 suite and emerging technologies.
Key Responsibilities:
- Design and implement standardization of workplace and infrastructure solutions across the organization, ensuring adherence to industry best practices and regulatory requirements.
- Manage workplace technology solutions, including end-user devices, telephony, collaboration, and office productivity tools, with a focus on Microsoft 365 suite and emerging technologies like Microsoft Co-Pilot.
- Implement and manage network infrastructure, including WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access, and other network-enabling technologies and applications.
- Establish and manage the Service Desk to handle service requests and incidents efficiently.
- Drive workplace technology and infrastructure service recovery to minimize system downtime and impact on internal users and external customers.
- Monitor service providers' SLAs and ensure compliance.
- Stay up-to-date with the latest workplace technologies and recommend new solutions as needed.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or relevant professional experience.
- More than 5 years of relevant working experience in managing workplace technology and infrastructure, preferably in the financial services industry.
- Experience in implementing and managing Microsoft infrastructure, including Active Directory, ADFS, Azure AD, SCCM, endpoint management tools, and Microsoft 365.
- Familiarity with WAN routing protocols, QoS, COS, Telco business operations, and network protocols like DHCP, TCP/IP, and VPN.
- Relevant certifications in workplace technology and networking are preferred but not mandatory.
- Strong technical, analytical, and engineering competencies, with hands-on experience in managing workplace and infrastructure environments.
- Customer-centric approach, with excellent communication skills to effectively interact with non-IT-savvy users.
- Familiarity with ITIL framework, IT service management concepts, and Agile methodologies.
Estimated Salary: SGD $120,000 - SGD $180,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including medical insurance, retirement plan, and opportunities for career growth and professional development.
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