Senior Banquet Operations Coordinator
4 days ago
We are seeking a highly skilled and experienced Senior Banquet Operations Coordinator to join our team at NSK HOTEL PTE. LTD.
Responsibilities- To assist in the supervision of banquet functions, ensuring seamless execution from set-up to cleaning.
- To develop and implement training programs for employees, focusing on established standards and on-the-job coaching.
- To provide exceptional service to guests during all banquet functions, adhering to hotel service standards and policies.
- To operate various banquet equipment, including audio-visual and sound systems.
- To ensure function rooms are meticulously set up according to event orders.
- To promptly address and resolve guest complaints, reporting incidents to management and recommending solutions.
- To maintain a comprehensive knowledge of hotel outlets and happenings, promoting cross-functional collaboration.
- To control operating and ordering expenses effectively.
- To promote a culture of safety and hygiene within the team.
- To foster strong customer relationships and internal team dynamics.
- To support Concierge and Housekeeping Operations as needed.
- To collaborate closely with the Sales Team to achieve monthly sales targets.
- To drive customer satisfaction indicators towards meeting company-set benchmarks.
- To deliver exceptional service quality, meeting the demands and expectations of hotel guests and internal customers.
- To ensure proper handling and maintenance of equipment, minimizing breakage and damage.
- To maintain the cleanliness and functionality of function/meeting rooms and the banquet office.
- Front Office expertise
- Excellent customer relationship skills
- Strong teamwork and communication abilities
- Staff training and development experience
- Knowledge of hotel operations and industry best practices
- Interpersonal and inventory management skills
- Proficiency in hospitality software and technology
- Ability to work under pressure and meet deadlines
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