Senior Banquet Operations Coordinator

4 days ago


Singapore NSK HOTEL PTE. LTD. Full time
Job Description

We are seeking a highly skilled and experienced Senior Banquet Operations Coordinator to join our team at NSK HOTEL PTE. LTD.

Responsibilities
  • To assist in the supervision of banquet functions, ensuring seamless execution from set-up to cleaning.
  • To develop and implement training programs for employees, focusing on established standards and on-the-job coaching.
  • To provide exceptional service to guests during all banquet functions, adhering to hotel service standards and policies.
  • To operate various banquet equipment, including audio-visual and sound systems.
  • To ensure function rooms are meticulously set up according to event orders.
  • To promptly address and resolve guest complaints, reporting incidents to management and recommending solutions.
  • To maintain a comprehensive knowledge of hotel outlets and happenings, promoting cross-functional collaboration.
  • To control operating and ordering expenses effectively.
  • To promote a culture of safety and hygiene within the team.
  • To foster strong customer relationships and internal team dynamics.
  • To support Concierge and Housekeeping Operations as needed.
Financial Objectives
  • To collaborate closely with the Sales Team to achieve monthly sales targets.
  • To drive customer satisfaction indicators towards meeting company-set benchmarks.
Customers Focus
  • To deliver exceptional service quality, meeting the demands and expectations of hotel guests and internal customers.
Corporate Assets
  • To ensure proper handling and maintenance of equipment, minimizing breakage and damage.
  • To maintain the cleanliness and functionality of function/meeting rooms and the banquet office.
Requirements and Skills
  • Front Office expertise
  • Excellent customer relationship skills
  • Strong teamwork and communication abilities
  • Staff training and development experience
  • Knowledge of hotel operations and industry best practices
  • Interpersonal and inventory management skills
  • Proficiency in hospitality software and technology
  • Ability to work under pressure and meet deadlines
Estimated Salary Range: SGD $60,000 - $80,000 per annum

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