Strategic Trust and Safety Operations Lead
6 days ago
About the Role
We are seeking a highly skilled Regional Operations Manager to lead our Trust and Safety Compute team in Google Asia Pacific PTE. LTD. The ideal candidate will have a strong background in trust and safety, policy, business operations, or related fields and be able to drive cross-functional projects to land foundational improvements to our policies and enforcement processes.
Key Responsibilities
• Lead Resolutions: Oversee the resolution of various policy-related issues for Trust and Safety Play and Android Operations in the region, ensuring a safe app experience for users.
• Manage Escalations: Manage sensitive escalations and drive process improvement to mitigate future risks, collaborating with stakeholders across Play Partnerships, Policy, Operations, Engineering, Product, Government Affairs, and Legal teams.
• Cross-Functional Projects: Drive highly cross-functional projects, collaborating with teams across various regions to implement foundational improvements to our policies and enforcement processes.
• Stakeholder Feedback: Represent the region to solicit stakeholder feedback on Google Play Policies and Operations, identify emerging risks, and build long-term prevention strategies.
• Policy Education: Drive scalable policy education for developers in the region and consistently improve the brand and reputation of Google Play.
Requirements
• Bachelor's Degree: Possess a Bachelor's degree or equivalent practical experience in trust and safety, policy, business operations, business strategy, content moderation, or related fields.
• Experience: Have at least 4 years of experience in trust and safety, policy, business operations, business strategy, content moderation, or related fields.
Preferred Qualifications
• Narrative Crafting: Experience in crafting compelling narratives intended to influence internal and external stakeholders, as well as presenting to senior executives in the organization.
• Complex Problem-Solving: Ability to solve complex operational or policy problems, working closely with various cross-functional teams.
• Communication Skills: Excellent communication and people management skills, with the ability to articulate complex policy concepts.
• Problem-Solving Skills: Excellent problem-solving and critical thinking skills, with attention to detail in an ever-changing environment.
• Linguistic Skills: Ability to communicate in Korean, Japanese, or Vietnamese, Mandarin and English fluently to support policy advisory and resolution in this region.
Salary Information: $120,000 - $180,000 per year
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