Grocery Service Associate Lead
9 hours ago
About the Role:
We are seeking a highly skilled and experienced Senior Grocery Customer Service Representative to join our team at PROTEMPS EMPLOYMENT SERVICES PTE LTD. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone, email, or chat.
The Ideal Candidate:
- Diploma or equivalent; additional education is a plus.
- Previous experience in customer service, preferably in retail or grocery sectors.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using computer systems and order management software.
Responsibilities:
- Assist customers with placing and modifying grocery orders via phone, email, or chat.
- Respond promptly to customer inquiries regarding product availability, pricing, and promotions.
- Provide accurate information on order status, delivery times, and returns.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Collaborate with the logistics and inventory teams to ensure orders are fulfilled correctly.
- Maintain a positive and friendly attitude while communicating with customers.
- Document customer interactions and feedback to improve service quality.
- Stay updated on product offerings, promotions, and store policies.
- Creation of invoice for orders that comes in.
Requirements:
- Excellent interpersonal skills and a friendly demeanor.
- Strong attention to detail and accuracy.
- Ability to work collaboratively in a team environment.
- Familiarity with grocery products and services is a plus.
What We Offer:
A competitive salary of SGD 35,000 - SGD 50,000 per annum, depending on experience.
Location:
This role is based in Woodlands, Singapore.
About Us:
PROTEMPS EMPLOYMENT SERVICES PTE LTD is a leading recruitment agency in Singapore, dedicated to providing top talent to various industries. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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