Grocery Service Associate Lead

9 hours ago


Singapore PROTEMPS EMPLOYMENT SERVICES PTE LTD Full time
Senior Grocery Customer Service Representative Job Description

About the Role:

We are seeking a highly skilled and experienced Senior Grocery Customer Service Representative to join our team at PROTEMPS EMPLOYMENT SERVICES PTE LTD. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone, email, or chat.

The Ideal Candidate:

  • Diploma or equivalent; additional education is a plus.
  • Previous experience in customer service, preferably in retail or grocery sectors.
  • Strong communication skills, both verbal and written.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficiency in using computer systems and order management software.

Responsibilities:

  1. Assist customers with placing and modifying grocery orders via phone, email, or chat.
  2. Respond promptly to customer inquiries regarding product availability, pricing, and promotions.
  3. Provide accurate information on order status, delivery times, and returns.
  4. Handle customer complaints and resolve issues in a timely and professional manner.
  5. Collaborate with the logistics and inventory teams to ensure orders are fulfilled correctly.
  6. Maintain a positive and friendly attitude while communicating with customers.
  7. Document customer interactions and feedback to improve service quality.
  8. Stay updated on product offerings, promotions, and store policies.
  9. Creation of invoice for orders that comes in.

Requirements:

  • Excellent interpersonal skills and a friendly demeanor.
  • Strong attention to detail and accuracy.
  • Ability to work collaboratively in a team environment.
  • Familiarity with grocery products and services is a plus.

What We Offer:

A competitive salary of SGD 35,000 - SGD 50,000 per annum, depending on experience.

Location:

This role is based in Woodlands, Singapore.

About Us:

PROTEMPS EMPLOYMENT SERVICES PTE LTD is a leading recruitment agency in Singapore, dedicated to providing top talent to various industries. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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