Education Operations Director
1 week ago
We are seeking a dynamic and experienced Education Operations Director to lead and oversee the day-to-day operations of our enrichment centres.
Company OverviewThe Write Connection PTE. LTD. specialises in English and Writing classes for primary and secondary level students, with over 100 professionals dedicated to nurturing generations of critical yet compassionate thinkers.
We are committed to delivering first-class and well-rounded English enrichment to our customers.
Job DescriptionAs an Education Operations Director, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence.
Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.
Key Responsibilities:- Achieving Sales Targets: Lead your centre's team to achieve the centre's sales target.
- Delivering Service Excellence: Ensure that our centres operate smoothly according to our SOP, delivering exceptional quality service.
- Building Customer Relationships: Lead in building and managing strong relationships with our customers, meeting their needs and expectations.
- Delivering Operational Excellence: Manage facilities, resources, and equipment in your centre, ensuring safety protocols are adhered to.
- Leadership and Team Management: Foster a positive work environment, establish open communication, coach and mentor team members, resolve conflicts, and promote teamwork.
You'll enjoy a 5-day work week, including a weekend. Your typical week looks like this:
- Weekdays: 12:30 pm to 9:30 pm (inclusive of one-hour meal break)
- Saturday or Sunday: 8:30 am to 6:30 pm (inclusive of one-hour meal break)
- You'll have one weekday off and one weekend off each week
- Weekly team meetings to brainstorm and collaborate on enhancing operational efficiency and customer experience.
- Diploma or degree in any discipline
- Min. 3 years experience in the industry, with management experience preferred
- Strong sales and customer relationship management skills
- Excellent communication and interpersonal abilities
- Demonstrated ability to lead and inspire a team to achieve common goals
- Able to work independently to resolve problems
- A passion for education and commitment to delivering outstanding service
- Results-oriented mindset
- Competitive salary package, estimated at SGD 60,000 - SGD 80,000 per annum
- Performance-based incentives
- Opportunities for professional growth and advancement
- Fully-stocked pantry and monthly birthday celebrations
- Exclusive staff discounts with participating merchants
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