Supply Chain Fulfilment Expert
1 week ago
We are seeking a highly skilled Supply Chain Fulfillment Expert to join our team at APPLE SOUTH ASIA PTE. LTD.
Salary Range:The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience.
About the RoleThis is an exciting opportunity for a Global Order Management Specialist to work with our Pacific Reseller Operations team. As a key member of the team, you will be responsible for ensuring orders and returns are managed efficiently, executed on time, and delivered to our partners without any issues.
The successful candidate will have a proven track record in Operations Management, with experience in managing supply chains, identifying areas for improvement, and implementing process changes to increase efficiency and reduce costs.
Duties and Responsibilities- Independently process Order and/or Returns Management activities, manage Reseller inquiries, and ensure all tasks are completed in accordance with Standard Operating Procedures (SOP) and Target Service Levels (SLA).
- Define and lead the rollout of New Product Introduction Order Management Activities, such as System Configurations and Order Transition Plans, when required.
- Champion and continuously improve Channel Fulfillment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses.
- Responsible for driving key fulfillment, cost, work driver, and service level metrics by identifying and root causing issues, developing scalable preventive solutions, and leading their rollout.
- Participate and/or represent Regional/Global Capital Improvement Projects, including Business Requirements Definition and User Acceptance Testing (UAT).
- Coach and train Channel Fulfillment Analysts on Fulfillment, Order and/or Returns Processes.
- A minimum of 4 years of experience in an Operations role, such as Operations Management, Industrial Engineering, Returns & Delivery Management, and/or Logistics.
- Strong verbal and written communication skills, with the ability to articulate complex issues, findings, or analysis to senior management in a clear and concise manner.
- Demonstrate attention to details, capability to manage and prioritize competing tasks, and ability to deliver quality results under compressed timelines.
- Proven analytical problem solver with the ability to root cause complex issues using analytics to resolve and design short-term remediation and/or long-term improvement initiatives within and across functional departments.
- Strong relationship management and interpersonal skills, with the ability to build new and strengthen existing relationships with cross-functional stakeholders and senior management.
- Experience in customs and/or regulations within Asian countries is an added advantage.
- Knowledge/experience of working on SAP is an added advantage.
- Proven expertise with data analytics and visualization tools, such as Excel, Tableau, Macros, etc.
A Bachelor's Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management, or Finance is preferred.
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