Senior Retirement Benefits Specialist
7 days ago
At the Central Provident Fund Board, we are seeking a highly skilled Senior Retirement Benefits Specialist to join our team. As a key member of our organization, you will play a pivotal role in empowering our members to secure their retirement, healthcare, and housing needs.
Job Description- Assess the financial situation of self-employed persons (SEPs) to determine their ability to make timely MediSave contributions.
- Develop and provide affordable, personalized installment plans to help SEPs meet their MediSave obligations and improve their healthcare savings.
- Handle routine investigations to enforce compliance and recover overdue MediSave contributions, ensuring payments are collected on time.
- Regularly review existing policies and procedures, using real-world experience and data insights to suggest improvements.
- Recommend and implement changes to streamline operations, reduce inefficiencies, and enhance the experience for SEPs.
- Manage GIRO installment and deferment requests, ensuring they are processed accurately and in a timely manner.
- Lead efforts to improve the GIRO collection process, aiming to increase efficiency and reduce errors, making payments easier for SEPs.
- Work with relevant teams to verify the income of SEPs when needed, ensuring they are meeting their contribution requirements.
To be successful in this role, you will require strong analytical skills, the ability to assess financial data and make decisions based on findings. You should also have excellent communication and interpersonal skills, with the ability to work well in a team environment and contribute to achieving collective goals.
Required Skills and Qualifications- Prior experience in customer service or a related field.
- Good analytical skills with the ability to assess financial data and make decisions based on findings.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- A quick learner who can think on their feet and resolve any issues with a customer-first business mentality.
- Ability to provide support, answer questions, and resolve issues in an efficient manner.
- Proactive approach to identifying opportunities for process improvement and implementing customer-centric solutions.
- Ability to work well in a team environment and contribute to achieving collective goals.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Skills in data analysis and automation will be an advantage.
As a Senior Retirement Benefits Specialist at the Central Provident Fund Board, you can expect a competitive salary of SGD 80,000 - SGD 100,000 per annum, depending on your experience and qualifications. In addition to a comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities, you will have opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
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