
Global Trade Expert
2 days ago
Job Title: Import Export Customer Liaison Specialist
The role of Import Export Customer Service Officer involves facilitating seamless communication between customers and the logistics team. Key responsibilities include:
- Tracking Daily Deliveries: Coordinating with drivers to monitor daily trucking status and address any issues promptly.
- Customer Engagement: Responding to customer inquiries, complaints, and feedback in a professional and timely manner.
- Liaising with Shipping Lines: Coordinating empty container returns, collections, and cost details with shipping lines or agents.
- Depot and Transport Management: Collaborating with internal departments and customers/consignees to manage depot and transport matters efficiently.
- Schedule Planning: Developing delivery schedules based on customer requirements, ensuring timely completion of tasks.
- Invoice Preparation: Generating accurate invoices once the job is completed.
Requirements:
- Education: Minimum GCE 'N' level qualification.
- Experience: Preferably 1 year of experience in the logistics industry.
- Skills: Knowledge of Portnet, Yard, and Trip Management Systems; proficient in basic computer applications (Excel, Word, Outlook).
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