Network Infrastructure Project Manager
1 month ago
Job Title: Network Infrastructure Project Manager
Job Summary:
We are seeking a highly skilled Network Infrastructure Project Manager to join our team at NCS. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our network infrastructure projects.
Key Responsibilities:
- Provide leadership and management of the Service Support Office and Project Administration in supporting the Client
- Acting as a Single Point of Contact in Client Engagement
- Representing NCS when engaging Client
- Representing NCS when engaging 3rd Party vendors/Principals
- Representing NCS when engaging NCS CSU and Sales Specialists
- Owning the Scope, SLA, Cost Plan of maintenance contracts managed by him/her
- Managing and monitoring of service activities to ensure that all aspects of the Scope, SLA are met
- Executing decisions pertaining to support activities and/or service requests where scope of work is not clearly defined contractually
- Forecasting revenue and costs of ongoing projects/contracts with minimum deviation
- Monitoring/ Tracking P&L of ongoing projects/contracts
- Managing costs of ongoing contracts to ensure project margins targets are met
- Supporting Sales, as required, during negotiations of the Scope, SLA and Cost Plan
- Liaising with PMA, CSU Finance in matters of :-
- Revenue forecast and accrual
- Cost forecast and posting
- Evaluating needs and delivering continuous process and service improvements
Requirements:
- Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
- Preferably 5 or more years of IT project management experience
- Strong knowledge in process improvement methodologies and tools
- Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
- Ability to lead, develop and maintain respectful and trusting relationship
- Good customer management experience
- Proficient in written and spoken English
- Certification in IT Service Management and/or ITIL (v3 or above)
- Able to travel as required
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