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Technical Service Expert

2 weeks ago

Singapore Virtual IT Group (VITG) Full time

Job Description

  • Provide in-depth helpdesk/service desk support to all users
  • Provide IT and application support to all users
  • Support and maintain all technology infrastructure
  • Liaise 3rd party relationships with vendors, suppliers, and support contractors
  • Manage the implementation of new technology

Key Responsibilities:

  • Provides predominantly remote and on-site technical support to clients under the guidance of the IT Support Team Lead/ Service Delivery Manager and as part of a team
  • Assist with software installations and updates
  • Log and categorize service requests through helpdesk system (ConnectWise)
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service