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Retail Sales Associate

2 weeks ago

Singapore beBeeCustomerService Full time $3,000 - $4,500
Job Title: Retail Sales Associate

The primary objective of this role is to ensure exceptional customer satisfaction and deliver top-notch service quality.

Key Responsibilities
  • Attend to guest complaints and concerns in a timely manner, resolving issues promptly and professionally.
  • Provide personalized, competent, and convenient service to guests, ensuring they have an enjoyable shopping experience.
  • Support guests in selecting gifts and souvenirs based on in-depth product knowledge, fostering a sense of satisfaction and delight.
  • Ensure that retail shelves are consistently replenished with adequate stocks, maintaining a visually appealing store environment.
  • Operate POS machines efficiently and handle cash and other payment methods with expertise, adhering to established protocols.
Additional Responsibilities
  • Identify and communicate merchandise opportunities to the Boutique Manager, contributing to the growth and development of the boutique.
  • Participate in monthly inventory stock takes, providing accurate and reliable data for informed decision-making.
  • Engage with guests, promoting upselling items and enhancing their shopping experience.
  • Train and induct Retail Associates in technical skills and product knowledge, fostering a culture of continuous learning and improvement.
  • Maintain a safe working environment and uphold confidentiality at all times.