Digital Transformation Manager
5 days ago
We are seeking a highly skilled Digital Transformation Manager to join our team at TikTok Pte. Ltd.
As a Digital Transformation Manager, you will be responsible for driving strategic projects that improve customer experience and streamline processes across advertiser bases.
Responsibilities- Scope and drive global strategic projects relevant to TikTok Ad technology products, focusing on CSAT, Adv churn retention, and Loyalty programs.
- Partner with regional in-house, vendor operations, and product specialist teams on global ticketing and escalation process workflows.
- Act as a point of contact for assigned Ads Integrity & large-scale XFN workflows, ensuring strategic planning, ticket handling, and metrics management.
- Change manage 24/7 service delivery against KPIs, collaborating closely with Support Operations functions like Quality, Training, and Workforce management.
- Manage basic data scoping and analysis activities across topline metrics to inform larger Continuous Improvement projects.
- BA/BS degree or above, plus working experience in Advertising Tech operations company.
- 5+ years of product operations experience spanning across Ads Monetization and/or Integrity products.
- Previous experience working with scaled operations teams on service operations is preferred.
- Commercial mindset with experience building business cases from market research and analysis.
- Strong data and business analysis ability, analytical mind, and good data skills; comfortable with data visualizations.
- Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives.
This role offers an estimated salary of SGD 12,500 - 18,000 per month, depending on qualifications and experience. We value diversity and inclusion at TikTok, and we're committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
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