Highly Skilled Account Support Specialist

5 days ago


Singapore COINBASE SINGAPORE PTE. LTD. Full time

Are you passionate about delivering exceptional customer experiences and staying ahead of the curve in the rapidly evolving world of blockchain technology?

We are seeking a highly skilled Concierge Agent III to join our team at Coinbase Singapore PTE. LTD.

About Coinbase

As a leader in the global cryptocurrency market, Coinbase is dedicated to increasing economic freedom around the world. Our mission is ambitious, and we're looking for talented individuals who share our passion for innovation and customer satisfaction.

Your Role

As a Concierge Agent III, you will serve as the primary point of contact for high-value customers, providing expert support and guidance to help them achieve their goals. Your duties will include:

  • Serving as the primary touchpoint and relationship owner for selected high-value consumer customers
  • Providing best-in-class service and support through effective stakeholder management, task management, decisive prioritization, and efficient execution
  • Handling requests through to resolution, including collaborating across teams of subject matter specialists
  • Representing and advocating for the customer across organizations to drive impactful changes
  • Championing clear communication with internal and external partners to align on solutions and drive results
  • Onboarding new customers and educating them on how to set up, secure, fund, and begin using their accounts
  • Proactively monitoring customer accounts for potential issues and resolving them efficiently
  • Introducing customers to newly released features or products that may be of interest to them
  • Educating customers about benefits they may not be taking advantage of
  • Acting as an escalation point for any issues not resolved effectively by inbound Premium Support

What We Look For

We're looking for someone with a strong background in enterprise customer/account management/advisory roles, with experience working with Google Suite and presentation preparation. You should also have basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. Fluency in Cantonese is essential.

Salary

The estimated salary for this position is $80,000 - $120,000 per year, depending on location and experience.



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