Scientific Instruments Field Service Specialist
2 days ago
Embark on a rewarding career as a Scientific Instruments Field Service Specialist with FEI COMPANY OF USA (S.E.A.) PTE LTD, where you will have the opportunity to grow and develop your skills in a dynamic and innovative organization.
We are seeking an experienced and motivated individual to join our team as a Field Service Engineer II for the Materials and Structural Analysis Division. As a key member of our field services team, you will be responsible for performing on-site installation, servicing, and repair of complex scientific instruments, including Scanning Electron Microscopy (SEM), OFI Systems, and other high-performance microscopy and analysis tools.
About the RoleThis is a fantastic opportunity for a skilled engineer who is passionate about delivering exceptional customer service and ensuring that our customers receive the highest level of support for their scientific research and development needs. You will work closely with customers, system users, and internal teams to provide training, troubleshooting, and technical guidance on instrument operation and maintenance.
The ideal candidate will possess strong problem-solving skills, excellent communication and interpersonal abilities, and a solid understanding of electronics, physics, engineering, or computer science principles. With the ability to travel 25-50% of the time, often on short notice, you will be required to resolve problems or support other field service personnel at customer sites.
Key Responsibilities- Conduct on-site installations of complex scientific instruments and ensure proper working order through thorough testing procedures.
- Perform routine maintenance and basic repairs on a variety of non-complex instruments.
- Provide expert-level technical guidance and support to customers and internal teams on instrument operation, maintenance, and repair.
- Cultivate positive working relationships with customers, system users, and internal partners to deliver exceptional customer service.
- Solve complex problems efficiently and effectively, leveraging technical expertise and collaboration with internal teams.
To succeed in this role, you must possess:
- A university degree in electronics, physics, engineering, computer science, or a related field.
- 4-5 years of experience operating, solving, repairing, and calibrating complex analysis tools such as SEM, Prober, OFI, or similar systems.
- Strong problem-solving skills, excellent communication and interpersonal abilities, and a solid understanding of electronics, physics, engineering, or computer science principles.
- The ability to read, write, and speak English fluently.
- A valid driver's license and passport, with willingness to travel 25-50% of the time.
We offer a highly competitive salary range of $90,000 - $110,000 per annum, depending on experience, as well as a comprehensive benefits package, including:
- A bonus scheme based on performance.
- A company pension plan.
- Healthcare coverage.
- Employee assistance program.
- Professional development opportunities.
At FEI COMPANY OF USA (S.E.A.) PTE LTD, we value diversity and inclusion, and strive to create a workplace that reflects these values. If you are passionate about delivering exceptional customer service and technical expertise, please submit your application today.
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