
Platform Hosting Support Specialist
1 day ago
Job Description:
This is a contract role focused on platform and hosting support. The successful candidate will be responsible for providing technical assistance with the Xpress CMS platform, managing deployment pipelines, environment configurations, and hosting infrastructure (Test, Acceptance, Production).
Key Responsibilities:
- Provide technical support for the Xpress CMS platform
- Manage deployment pipelines, environment configurations, and hosting infrastructure
- Maintain containerized environments using Kubernetes and Docker
- Support CI/CD pipelines using GitLab, including branching, packaging, and deployment strategies
- Ensure code and system quality using tools such as New Relic, SonarQube, and OWASP security checks
- Implement and maintain privacy and cookie compliance tools such as Cookie Consent and Privacy & Cookie Pro
- Ensure GDPR and OWASP top 10 standards are upheld across platforms
- Manage the full lifecycle of brand domains (registration, renewal, configuration)
- Consult business units on domain strategy and security best practices
- Coordinate with external vendors and agencies to uphold SLAs and ensure timely resolution of platform-related issues
- Act as a technical consultant to internal teams, diagnosing hosting-related issues and advising on performance optimization, WAF/CDN configuration, and backend impacts
Requirements:
- 5+ years of experience in platform/website support or infrastructure operations
- Strong knowledge of cloud services, Platform-as-a-Service (PaaS) models, and web hosting technologies
- Hands-on experience with: Kubernetes, Docker, GitLab, CI/CD pipelines, packaging strategies, New Relic, SonarQube, OWASP, CDNs, shared storage, and backend hosting environments
- Understanding of web performance concepts including SEO, WAF, CDN, caching, etc.
- Familiar with GDPR, cookie compliance, and domain management
- Strong service delivery and vendor coordination experience
- Able to translate technical issues into business impact and vice versa
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