Support Team Lead

1 day ago

Singapore beBeeCustomerService Full time $1,000,000 - $1,500,000
Job Title: Customer Experience Specialist

Job Summary:

We are seeking a skilled professional to manage our service desk team and deliver exceptional customer service. The ideal candidate will have experience in leading a service desk team and possess strong technical skills to support various devices and software.

Key Responsibilities:
  • Manage the service desk team to provide 1st level technical support;
  • Answering support queries via telephone, emails or remote desktop tools;
  • Act as a further escalation point for unresolved or escalated cases;
  • Take on a wider customer service role and promote the customer service ethic;
  • Report any issues that could impact the business;
  • Ensure staff take ownership of user problems and be proactive when dealing with user issues.

Requirements:
  • 7 years of end-user support experience;
  • 5 years of experience leading a service desk team;
  • Strong technical skills to support desktops, notebooks, tablet devices and smartphones;
  • Familiarity with Service Desk day to day Operation;
  • Preferably with ITIL 4 Foundation certification.

Benefits:
At our organization, we value our employees and offer a range of benefits to support their career development and well-being. We are committed to creating a positive work environment where our employees can thrive.

Impact: By joining our team, you will have the opportunity to make a real difference in the lives of our customers and help us achieve our mission to deliver exceptional customer service.

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