Executive Concierge Specialist
6 days ago
We are seeking a highly skilled Executive Concierge Specialist to join our team at Thomson Medical Pte. Ltd. The successful candidate will provide exceptional coordination and administrative support to our medical concierge business, ensuring seamless service delivery and exceeding client expectations.
Responsibilities:- Service Coordination: Respond promptly to requests for services, appointments, and information in a timely, responsible, and professional manner.
- Client Liaison: Handle enquiries from medical concierge companies for outpatient and inpatient appointments, liaising with relevant departments to inform clients of availability.
- Doctor Advisement: Advise clients on the most suitable doctor based on their needs and insurance panel (if applicable).
- Service Updates: Inform medical concierge companies and agents of any new services, changes, or price revisions.
- Feedback and Escalation: Respond to feedback or complaints from clients and escalate any service delivery issues to management as needed.
- Record Keeping: Maintain accurate records of client interactions and service delivery on the Concierge tracking sheet.
- Minimal Qualifications: O-levels required.
- Preferred Experience: Prior experience in concierge services, customer relations, sales, administration, or the medical industry (e.g., hospitals, private healthcare practices) is highly advantageous.
- Key Skills: Strong interpersonal and communication skills to build and maintain relationships with clients, healthcare providers, and other stakeholders.
- Problem-Solving: Good problem-solving skills to manage multiple tasks, scheduling, and logistics effectively.
We offer a competitive salary range of SGD $40,000 - $60,000 per annum, depending on experience, plus benefits such as opportunities for career growth and professional development.
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